discover.
What does the current facility maintenance and repair system look like? To answer this question, I inspected the facilities in the campus and did secondary research.
# inspection finding
Unique IDs can only be found in large facilities.
What does the current facility maintenance and repair system look like? To answer this question, I inspected the facilities in the campus and did secondary research.

# SECONDARY RESEARCH TAKEAWAYS
#1 Priority matters.
#2 Structure of the system matters.
#3 Simplicity and Unity of reporting matters.
#4 Feedback Matters.
- Complaints are responded to based on their urgency. So priority matters. See Table 4.
- The structure and working procedure of Client Services Center might differ in different schools. See Figure 2 and "How system works" on the right.
- The report system should unified and simple. Fragmentation will encourage delays increase maintenance costs and worsen users' frustration and disappointment.
- Feedback mechanism improves users' satisfaction

Reference: Lateef, O. A., Khamidi, M. F., & Idrus, A. (2010). Building maintenance management in a Malaysian university campus: a case study. Construction Economics and Building, 10(1-2), 76-89.